oknn Privacy
Policy

oknn processes your personal data only for clearly defined and legitimate purposes. We do not use your data in ways that are incompatible with the purposes described at the time of collection. The following outlines the primary purposes for which your data is used, along with the legal basis for each processing activity.

• Account Management and Service Delivery: We use your registration data to create and maintain your oknn account, authenticate your identity during oknn Login sessions, process deposits and withdrawals, apply bonuses and promotional awards, and maintain an accurate record of your betting and gaming history.
• Identity Verification and KYC Compliance: Your identity and address verification documents are processed to confirm that you meet the eligibility requirements set out in our Terms & Conditions — including the 18+ age requirement — and to comply with applicable anti-money-laundering (AML) standards. This processing is necessary for the performance of our contractual obligations to you and for compliance with legal requirements.
• Payment Processing: Your financial details are used solely to execute the deposit and withdrawal instructions you submit through the oknn cashier. Payment data is transmitted to our payment partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card processors) only to the minimum extent necessary to complete the transaction.
• Fraud Prevention and Security: We analyse device data, IP addresses, login patterns, and transaction behaviour to detect and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gaming Monitoring: Usage data — including session frequency, session duration, deposit frequency, and wagering patterns — is monitored to identify potential signs of problem gambling behaviour. Where indicators are detected, our responsible gaming team may reach out to offer support resources.
• Customer Support: Communications you send to the oknn support team are used to resolve your queries, investigate disputes, process complaints, and improve the quality of our support services.
• Marketing Communications (with consent only): Where you have explicitly opted in to receive promotional communications from oknn, we may use your email address or mobile number to send you information about bonuses, new game launches, seasonal promotions (such as those tied to BPL cricket, Eid, or Pohela Boishakh), and other offers. You may withdraw this consent at any time by contacting [email protected] or by following the unsubscribe instructions in any marketing message.
• Platform Improvement and Analytics: Aggregated and anonymised usage data is analysed to understand how players interact with the oknn platform, identify areas for improvement, and develop new features and content.

oknn does not sell, rent, or trade your personal data to third parties for commercial purposes. However, in order to operate the platform effectively and comply with our legal obligations, we share limited personal data with a small number of trusted third-party service providers and authorities, as described below.

Categories of third parties with whom oknn may share your data:

• Payment Service Providers: When you make a deposit or request a withdrawal, the minimum necessary payment details are transmitted to the relevant payment partner — such as bKash, Nagad, Rocket, Upay, or our card processing provider — solely to execute the transaction. These providers process your data under their own privacy policies and are contractually required to maintain the security of any data shared with them.
• Game Content Providers: Third-party game studios integrated into the oknn platform — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive a player session token and anonymised game-history data necessary to deliver their game content and maintain RNG audit logs. These providers do not receive your full name, contact details, or payment information.
• Identity Verification Services: Where oknn employs third-party KYC technology to automate document verification, your identity documents may be processed by that provider's secure verification infrastructure. All such providers are contractually bound to process your documents solely for the purposes of identity verification and to delete them upon completion of the verification process.
• Legal and Regulatory Authorities: oknn will disclose personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or courts where required to do so by applicable law, or where disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity. In such cases, we will disclose only the minimum data required by the lawful request.
• Professional Advisors: In the context of legal proceedings, audits, or corporate transactions, oknn's legal counsel, auditors, or other professional advisors may have access to relevant personal data under strict confidentiality obligations.

As a player on the oknn platform, you hold a defined set of rights over your personal data. oknn is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights described below, please contact our data team at [email protected] with the subject line "Privacy Rights Request" and a description of your request. We will acknowledge your request within five (5) business days and aim to fulfil it within thirty (30) calendar days.

• Right of Access: You have the right to request a copy of all personal data that oknn holds about you. This includes your registration information, KYC records, account transaction history, communication records, and responsible gaming settings.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For changes to your registered name, date of birth, or contact details, oknn may request supporting documentation to verify the change.
• Right to Erasure ("Right to Be Forgotten"): You may request that oknn delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (for consent-based processing), or where the processing was unlawful. Please note that this right is subject to legal retention obligations — for example, financial transaction records must be retained for a minimum period under applicable anti-money-laundering regulations, and such records cannot be deleted before the retention period expires.
• Right to Restrict Processing: In certain circumstances — such as where you contest the accuracy of your data or object to a particular processing activity — you may request that oknn restrict the processing of your data while the matter is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to Object to Marketing: You may withdraw consent to receive marketing communications from oknn at any time by contacting [email protected] or by clicking the unsubscribe link in any promotional email. Withdrawal of marketing consent will not affect your ability to continue using the oknn platform.
• Right to Lodge a Complaint: If you believe that oknn has processed your personal data in a manner that violates applicable privacy law, you have the right to raise a formal complaint. We encourage you to contact us first at [email protected] so that we can address your concern directly.

oknn reserves the right to update, amend, or replace this Privacy Policy at any time in order to reflect changes in our data processing practices, changes in applicable law, or improvements to the oknn platform. When a material change is made to this Policy, we will publish a notice on the oknn.win platform and update the "Last Updated" date at the top of this page. For significant changes that materially affect how we use your personal data, we will also send a notification to your registered email address.

Continued use of the oknn platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to remain informed of how your data is being handled.

This Privacy Policy is written in English, which is the governing language. In the event of any conflict between this English version and any translated summary, the English text shall prevail.

How to contact oknn about privacy matters:

• Email: [email protected] — use the subject line "Privacy Request" for data-related enquiries.
• Live Chat: Available 24/7 via the oknn platform after oknn Login. Bangladesh Standard Time (BST, UTC+6).
• Response Time: We aim to acknowledge all privacy-related enquiries within five (5) business days and to provide a full response within thirty (30) calendar days.